Privacy Policy
By accessing the website MyMSC.com, you agree to be bound by the following terms and conditions which includes the Data Privacy Policy ("Terms"). You understand, agree, and acknowledge that these Terms constitute a legally binding agreement and that your use of MyMSC.com indicates your conclusive acceptance of this agreement.
You acknowledge and agree that myMSC contains proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Materials on this website may not be modified or publicly displayed, distributed or used for purposes other than the intended purpose.
You understand and agree that your use of myMSC website or app is entirely at your own risk. MSC Mediterranean Shipping Company SA (MSC) does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of myMSC. While MSC has exercised its reasonable endeavours to ensure the information, content and materials provided are accurate, errors can occur and information, content and materials may become outdated; therefore, we strongly recommend that you check items critical to you by contacting your local MSC agency for confirmation and/or recheck the information, content or materials on our website or app just before booking.
We do not warrant or offer any assurances that the website / app is compatible with your computer equipment or network through which access to the website is gained or that the use of the website will not lead to viruses or similar destructive software. You are responsible for ensuring that your own equipment has appropriate security and virus protection features. You are responsible for configuring your information technology, computer programmes and platform to access this website.
We do not guarantee that MSC website, app, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of this website for business and operational reasons.
If you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party and must only use it for the intended purpose.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of use. If you know or suspect any unauthorized or fraudulent use of identification code or password, you must promptly notify us.
You must not misuse MSC website or app by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored, or any server, computer or database connected to this website. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. We will report any breach of this provision to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.
We and any of our subsidiaries or affiliates shall in no event be liable for any indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not we have been advised of or should have been aware of the possibility of such damages.
We reserve the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of myMSC.com after any changes to Terms will signify your agreement to be bound by them.
MOBILE APP PRIVACY POLICY
This privacy notice ("Notice") is intended to explain how your personal information will be handled by MSC app, trading as "myMSC" ("myMSC" "we", "our" and "us") of in Switzerland at 12-14 Chemin Rieu 1208, Geneva and sets out the information including the personal information detailed below relating to you ("Personal Data") that will be collected and processed by myMSC and/or on its behalf by its third party service providers in the context of your engagement with the myMSC app and services (the "myMSC Services").
myMSC's mission is to help our users thrive and grow with smart integrated booking that help them provide the best possible shipping service experience. We are committed to safeguarding the privacy of our myMSC Members, and as such, any personally identifiable information that myMSC requests, is strictly between you and MSC Mediterranean Shipping Company S.A. in which you use myMSC. myMSC is the official 24/7 e-business solution from MSC, a world leader in container shipping.
MSC offers global services with local knowledge across its integrated network of sea, road and rail transportation networks. myMSC is a single beacon to place, manage and track your container shipments with MSC.
MyMSC does not sell your personal data to any third-party companies. From time to time, third party companies/consultants may be hired to help us improve our services, with these companies/consultants being held under strict Non-Disclosure Agreements (NDA) and requirements in the event that they require access to customer level data. We are fully compliant with data protection standards, and you can read more information on your rights under the EU General Data Protection Regulation 2016/679 ("GDPR") and any other applicable federal, state, regional or national data protection law, regulation, code of practice or guidance, in respect of all data to be processed.
Please read our full Data Safeguard Statement below for a more detailed breakdown of what data myMSC collects, why we look to collect that information, and most importantly, how we safeguard that information. https://play.google.com/store/apps/datasafety?id=com.MSC.myMSCApp&hl=es&gl=US
MYMSC PRIVACY NOTICE
1. PURPOSE AND SCOPE OF NOTICE
myMSC provides a wide variety of container shipping services to its clients.
For the purposes of this Notice, the controller of your Personal Data is myMSC. If you have any questions or concerns about this notice, please contact our Data Protection Team at ch001-data.protection@msc.com
2. APPLICATION OF THIS NOTICE
IMPORTANT: Please note that this Notice, while intended to be as complete and accurate as reasonably possible, is not exhaustive and may be updated from time to time in accordance with Section 13 of this Notice.
This Notice applies to the way we collect and process your Personal Data. Personal Data will be collected and processed during the course of our relationship with you and for a period afterward as may be required by applicable law.
During the course of your dealings with us, we will collect Personal Data from you: for example when you communicate with us, register with myMSC, sign-in to the myMSC Services as a user or member, work with us or supply us with services in container shipments, when you supply Personal Data via our app by requesting a booking, request for tariff, program schedules, track the container activity or submitting support request.
3. DATA SAFETY SECTION IN PLAYSTORE
All developers that have an app published on Google Play must complete the Data safety form, including apps on internal, closed, open, or production testing tracks.
Even developers with apps that do not collect any user data are required to complete this form and provide a link to their privacy policy. In this case, the completed form and privacy policy can indicate that no user data is collected or shared.
All developers in PlayStore must how they collect and handle user data for the apps they publish on Google Play, and provide details about how they protect this data through security practices like encryption.
On myMSC Content Page in Play Store, we provide this information on the new Data safety section (Policy > App content). The information you provide will be reviewed by Google as part of the app review process. It will be shown on your store listing to help Google Play users understand how you collect and share data before they download your app.
4. MINORS AND VULNERABLE PERSONS
Persons that don't have a legally age recognized as adults, are not permitted to open a myMSC Account and operate any of the functionalities that the app can provide. We ask that persons under that legal range do not submit any personal information to us or use our services.
A "vulnerable person" means a natural person who:
Has the capacity to make his or her own decisions but who, because of individual circumstances, may require assistance to do so (for example, visually impaired); and/or has limited capacity to make his or her own decisions and who requires assistance to do so (for example, persons with intellectual disabilities or mental health difficulties).
Vulnerable Persons should contact us at support@msc.com before registering for an account with us or have their guardian or attorney contact us.
5. WHAT PERSONAL DATA WE PROCESS
myMSC will collect and process use Personal Data including, where applicable:
A) Data to Sign In
- First Name
- Last Name
- Company Name
- Street
- City
- Country
- State/Region
- Phone
- Postal Code
- MSC Agency
- Tax ID
- Additional Comments
- eBooking container services (Select port/ram/Barge/Door; Saling Schedule; Expected Time of Departure; Estimated Time of Arrival)
- Tracking services (MSC Agency; Bill landing Number; Container Number; Booking Number)
- Schedules of port (Port of load; Port of discharge; Expected Time of Departure; Weeks out
- Booking history when you use myMSC for the container shipments services.
- VGM Solas (Verified Gross Mass). MSC recommend that shippers keep a record of VGM's for requests by authorities.
- The date, time, transaction details and location data for geolocation restrictions and preference version.
- Users' correspondence, communications and connections with our staff.
- Any information which is provided to us by you or on your behalf.
6. WHY WE PROCESS YOUR PERSONAL DATA
The following table details the key context for which ("Legal Basis") and why ("Purposes") we collect, obtain, and process your Personal Data:
NECESSARY FOR ENTERING INTO OR PERFORMANCE OF A CONTRACT
Legal Basis It is necessary to process your Personal Data to enter into and perform our services and provide the corresponding solutions services or support ("myMSC Services").
Purposes We obtain, collect and process your Personal Data:
Entering Into and Performing our Contract with you as part of our member myMSC Services:
myMSC provides a wide variety of container shipping services to its clients, like the following ones:
- eBooking container services
- Tracking services
- Schedules of port
- Booking office location
- Request for tariff rates
- Instant Quote
- Shipping instructions
- Free time
- Templates
- Schedule
- Solas VGM
- Receive notification and announcements
- Support and contact
- Review the apps performance to guarantee a smooth running of myMSC Services
- Send communications via email and phone (prior consent)
LEGITIMATE INTERESTS
Legal Basis We may obtain, collect and process your Personal Data where we have a legitimate interest to do so part of your engagement with us as a recipient of the myMSC Services.
Purposes We obtain, collect and process your Personal Data:
Improving Website and App Functionality and Efficiency
- To provide, improve, test and monitor the effectiveness of the myMSC app;
- To monitor metrics such as total number of visitors, traffic data and demographic patterns and other statistics provided from PlayStore and AppStore; and
- To ensure the content on the app is presented in the most effective manner for you and to enhance your use of the myMSC Services.
- To better our services offering through online surveys.
- To process the reviews and punctuation published by the users to measure the level of satisfactionn; and
- To process and communicate with you if you choose to cancel your myMSC account, and/or request we provide you with a report on the data held about you.
Please note you have the right to object to the processing of your personal data for direct marketing.
You can uninstall myMSC from your device or you can customize the access permissions that have been granted to the app from the Settings section of your device.
Also, you may delete your profile. Remember that once you delete your profile, you won't be able to get it back. You'll lose all the data and content in that account, like messages, record services, Booking history…
COMPLIANCE WITH A LEGAL OBLIGATION
Legal Basis It is necessary to process your Personal Data in order to comply with legal obligations to which we are subject.
Purposes We obtain, collect and process your Personal Data in order to comply with the following legal obligations:
- To comply with data protection Swiss and European Union law; and
- To comply with other applicable Swiss and European Union laws (Corporate Law).
7. DISCLOSURE OF YOUR PERSONAL DATA
We may disclose some or all of the Personal Data we collect from and obtain about you to the following third parties:
- Internal MSC business units such as Human Resources, IT, Finance/Payroll, MSC Managers, system administrators and support staff.
- Service providers who provide support services or require your Personal Data to perform the services requested by MSC.
- IT and website service providers, internal operational software, printers and other suppliers.
- Regulatory authorities (e.g. enforcement agencies and public bodies); and
- Third parties in connection with the assets owned by MSC or the MSC group of companies ("MSC Group").
8. MYMSC TRANSFERS OF YOUR PERSONAL DATA
Any transfer of your Personal Information ("EEA") to an area outside of the EEA considered a non-adequate jurisdiction will only be made where appropriate safeguards have been put in place.
Where your Personal Data is transferred outside the EEA, this may include transfers on the basis of Standard Contractual Clauses, or as is otherwise permitted by applicable law. Standard Contractual Clauses are a form of data processing contract approved by the European Commission.
If you would like to find out more about any such transfers, please contact our Data Protection Team who can be contacted on the following details ch001-data.protection@msc.com
9. RETENTION OF YOUR PERSONAL DATA
In general, we expect to keep your Personal Data for as long as is necessary for the purposes for which it was obtained from the date of collection or, where you Sign Up with us, following the end of your engagement with our myMSC Services.
For example, we may hold your Personal Data if we are processing an ongoing claim or believe in good faith that the law or a relevant regulator may reasonably in our view expect or require us to preserve your Personal Data.
We do not sell or rent your personal information to any third parties for marketing purposes.
If you would like to know more about how long we will retain your Personal Data, please contact our Data Protection at ch001-data.protection@msc.com
HOW WE STORE AND SAFEGUARD YOUR PERSONAL DATA
We care about protecting your information. That's why we put in place appropriate measures that are designed to prevent unauthorised access to, and misuse of, your Personal Data. These include measures to deal with a suspected data breach.
We are committed to taking all reasonable and appropriate steps to protect the personal information that we hold from misuse, loss, or unauthorised access. We do this by having in place a range of appropriate technical and organisational measures. (Data is encrypted in transit ¦ Your data is transferred over a secure connection).
10. YOUR RIGHTS AND HOW TO EXERCISE THEM
You have a number of rights in relation to your Personal Data, which are set out in this Section 9. In particular these rights include the right to object to processing of your Personal Data where that processing is carried out for our legitimate interests. Note that in certain circumstances these rights might not be absolute.
Right Further Information
Right to Rectification You have the right to have any inaccurate Personal Data which we hold about you updated or corrected.
Right to Erasure In certain circumstances, you may also have your personal information deleted, for example if you exercise your right to object (see below) and we do not have an overriding reason to process your Personal Data or if we no longer require your Personal Data for the purposes as set out in this notice.
Right to Restriction of Processing You have the right to ask us to restrict processing your Personal Data in certain cases, including if you believe that the Personal Data we hold about you is inaccurate or our use of your information is unlawful. If you validly exercise this right, we will store your Personal Data and will not carry out any other processing until the issue is resolved.
Right to Data Portability You may request us to provide you with your Personal Data which you have given us in a structured, commonly used and machine-readable format and you may request us to transmit your Personal Data directly to another data controller where this is technically feasible. This right only arises where: (1) we process your Personal Data with your consent; and (2) the processing is carried out by automated means.
Right to Object You have a right to object at any time to the processing of your Personal Data where we process your Personal Data on the legal basis of pursuing our legitimate interests.
Please note you have the right to object to the processing of your personal data for direct marketing.
You can exercise any of these rights by submitting a request to our Data Protection Team ch001-data.protection@msc.com
We will provide you with information on any action taken upon your request in relation to any of these rights without undue delay and at the latest within 1 month of receiving your request. We may extend this up to 2 months if necessary, however we will inform you if this arises. Please note that we may ask you to verify your identity when you seek to exercise any of your data protection rights.
You also have the right to lodge a complaint with the Data Protection Commission. For further information see https://edpb.europa.eu/edpb_en, or consult the data protection office in your country, State or Region.
11. COOKIES
Small pieces of information known as cookies will be installed on your device to collect statistical information including navigation paths, number of visits, returning users and hits per page.
The only personal information that a cookie can contain is information that you provide yourself. They cannot read data off your memory. myMSC does not share the information that it gathers from cookies with other non-MSC entities or sell it to third parties.
This helps us to provide you with a positive experience when you browse our Website and also allows us to improve our Website and app. We also may use cookies to provide you with information on products or services that may be of interest to you, where and as allowed by law. You may delete cookie files from the device you use to access myMSC Website at any time by clicking on the Privacy or History tab typically found on the Settings or Options menu in your internet browser. Please note that in a few cases some of our Website features may not function if you remove the cookies from your browser. For detailed information on the cookies we use and the purposes we use them for, you may consult our Cookie policy.
12. REMARKETING
Remarketing consists of creating personalized ad campaigns for those users who have already visited myMSC website services by previously consenting this purpose.
We use third party vendors to design and run advertising campaigns on online platforms. Third party vendors, including Google, show our ads on sites across the internet by using cookies to generate ads based on your past visits to myMSC website. These advertising campaigns may appear on your phone or device to show information about MSC's products and services. You can opt out of Google's use of cookies by visiting Google's Ads Settings.
For more information click here: https://support.google.com/ads/answer/2662922?hl=en-GB
If you want to permanently opt out of Google's or any vendors cookies, you will need to modify your preferences in the cookies settings or delete, block or disable cookies via your web browser settings. Please check out our Cookie Policy for more information
13. BEHAVIOURAL ANALYSIS
We partner with Microsoft Clarity and Contentsquare to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services.
Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity.
Additionally, we use this information for site optimization, fraud/security purposes, and advertising.
For more information about how Microsoft collects and uses your data, visit the following Privacy Statements:
14. WE DO NOT SELL PERSONAL INFORMATION
We will not sell and have not sold within the past 12 months the Personal Information we collect through this Website.
15. CHANGES TO THIS NOTICE & QUESTIONS
We may amend this notice on occasion, in whole or part, at our sole discretion. This policy will be reviewed annually. Any changes will be effective immediately upon communicating the revised notice to you.
If at any time we decide to use your Personal Data in a manner significantly different from that stated in this notice, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether or not we use your Personal Data in the new manner.
If you have any questions, comments, or concerns about the way your Personal Data are being used or processed by myMSC, please submit your question, comment, or concern in writing to our Data Protection Team at support@myMSC.com.